When will my order be shipped?

Unless notified otherwise, your order will be sent off within 3-5 business days after it has been fully paid for. You will receive a confirmation mail once your order has been shipped. Please not that the delivery time will vary depending on your location and your choice of shipment.

How soon will I receive my order?

Please allow 3-14 days for delivery (within New Zealand) and 6-21 days (outside of NZ). All orders are final, no returns or exchanges.

New Zealand Shipping: 3-14 DAYS
Worldwide Shipping : 6-21 DAYS

*All postage times are estimations and may vary depending on local postage services and customs in your country. Please wait for the time estimated above to pass before contacting me.

How do you pack the orders?

Prints & Originals are shipped in a protective mailing tube. Other products such as clothes, iphone cases are shipped in a smaller Self Sealing poly bag. So prints are shipped separately from any other products for ensuring their protection.

What is your return policy?

Since La Chapardeuse is a small one-person business, I am currently not able to offer refunds unless there is something wrong with the product you have received or if your delivery is not identical to your order (wrong item or if a product is missing). In this case, please get in touch with me within a reasonable time frame with as many details as possible, including your order number as well as a picture if there is a problem with your item.

What is Screen Printing?

Screen printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil.

Why the Screen Printed product I purchase isn’t perfectly printed? Why one colour is overlapping an other on my Print?

Screen printing is an handmade process that is not perfect science. The “imperfections” is part of the all beauty of the process and makes each prints unique.

What kind of paper do you use?

For screen printing, I use Acid free Snow White matte by The Colourfield. premium-quality art paper. Its thickness can vary from 120 gms to 250 gsm (grams per square meter).

For Originals artworks, I use a high grade 120gsm artist quality white sketch paper. Acid and lignin free to ensure preservation of work.

If I want to purchase an artwork from your Instagram which is not listed in your shop, what should I do?

The majority of my work displayed on Instagram or showcased on this page is available for purchase. If your desired artwork isn’t listed in my shop, it might be because it was a commissioned work or I still haven’t managed to publish it. Simply message me at maureen@lachapardeuse.com for further information and if it’s available.

Do you take comission work?

Yes, I do! If you want an original and unique illustration, get in touch with me and I’ll get back to you asap. I do illustrations for various applications, such as apparel, book and CD covers, logo designs, original artworks, tattoo designs etc. Their price can vary depending on the size and complexity of your request.

Simply message me at: maureen@lachapardeuse.com, with a description of what you are looking for. You can include some reference photos, a sketch, a quote, a poem or anything you consider useful to help me visualise your idea.

Can you draw me something for free?

Unfortunately no. Just because someone is passionate in doing art, it doesn’t mean they’re willing to put their soul and time into a commission work and get nothing from it.